Research Article
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Year 2020, Volume: 5 Issue: 1, 17 - 27, 30.07.2020
https://doi.org/10.31822/jomat.691475

Abstract

References

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  • Aşık, A. N. (2016). Öz yeterlik ve işle bütünleşmenin çalışanların iş performansına etkisi: Otel işletmelerinde bir araştırma. Akademik Sosyal Araştırmalar Dergisi, Vol. 32, pp. 24-34. https://doi.org/10.16992/ASOS.3469
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  • Chen, G., Bliese, P.D., Payne, S.C., Zaccaro, S.J., Webber, S., Mathieu, J.E., and Born, D.H. (2002). Simultaneous examination of the antecedents and consequences of efficacy beliefs at multiple levels of analysis. Human Performance, Vol. 15, No. 4, pp. 381-409. https://doi.org/10.1207/S15327043HUP1504_05
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  • Deery, M.L. (2002). Turnover in international hospitalty and tourism. N. D’AnnunzioGreen, GA. Maxwell and S. Watson (Ed.), Human Resource Management: International Perspectives in Hospitality and Tourism (51-64)., London: Thomson, pp.
  • Donavan, D.T., Brown, T.J. and Mowen, J.C. (2004). Internal benefits of service-worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviors. Journal of Marketing, Vol. 68, No.1, pp. 128-146. https://doi.org/10.1509/jmkg.68.1.128.24034
  • Eccles, J.S. and Wigfield, A. (2002). Motivational beliefs, values, and goals. Annual Review of Psychology, Vol. 53, pp. 109-132. https://doi.org/10.1146/annurev.psych.53.100901.135153
  • Erwins, C.J. (2001). The Relationship of women’s role strain to social support, role satisfaction, and self-efficacy. Family Relations, Vol. 50, pp. 230-238. https://doi.org/10.1111/j.1741-3729.2001.00230.x
  • Fraizer, P.A., Tix, A.P. and Baron, K.E. (2004). Testing moderator and mediator effects in counseling psychology research. Journal of Counseling Psychology, Vol. 51, No. 1, pp. 115-134. https://doi.org/10.1037/0022-0167.51.1.115
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  • Gist, M.E. (1989). The influence of training method on self-efficacy and idea generation among managers. Personnel Psychology, Vol. 42, pp. 787-805. https://doi.org/10.1111/j.1744-6570.1989.tb00675.x
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  • Harris, E.G., Artis, A.B., Walters, J.H. and Licata, J.W. (2006), Role stressors, service worker job resourcefulness, and job outcomes: an empirical analysis. Journal of Business Research, Vol. 59, No. 4, pp. 407-415. https://doi.org/10.1016/j.jbusres.2005.06.003
  • Harris, E.G., Ladik, G.M., Artis, A.B. and Fleming, E.D. (2013) Examining the influence of job resourcefulness on sales performance. Journal of Marketing Theory and Practice, Vol. 21, No. 4, pp. 405-413. https://doi.org/10.2753/MTP1069-6679210404
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  • Johanson, M.M. and Woods, R.H. (2008) Recognizing the emotional element in service excellence. Cornell Hospitality Quarterly: Vol. 49, No. 3, pp. 310-316. https://doi.org/10.1177/1938965508316267 Jose, P.E. (2013). MedGraph-I: A programme to graphically depict Mediation Among Three Variables: The internet version 3.0. Victoria Universty of Wellington. Wellington: New Zelaland. https://psychology.victoria.ac.nz/medgraph/medgraph.php
  • Kanungo, R.N. and Misra, S. (1992). Managerial resourcefulness: A reconceptualization of management skills. Human Relations, Vol. 45, No. 2, pp. 1311-1332. https://doi.org/10.1177/001872679204501204
  • Karakuş, Y., Onat, G., & Ardıç Yetiş, Ş. (2018). Yöneticilerin, Aşçıların Yetkinliklerine Yönelik Beklentilerinin Değerlendirilmesi: Nevşehir Konaklama İşletmeleri Örneği. Journal of Tourism and Gastronomy Studies, 6(4), 299-321. DOI: 10.21325/jotags.2018.311
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  • Kenny, R.F., Park, C.L., Van Neste-Kenny J.M.C., Burton, P., and Qayyum, A. (2012). Using self-efficacy to assess the readiness of nursing educators and students for mobile learning. IRRODL, Vol. 13, No. 3, pp. 277-296. https://doi.org/10.19173/irrodl.v13i3.1221
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  • Lee, J.J. and Ok, C.M. (2015). Drivers of work engagement: an examination of core self-evaluations and psychological climate among hotel employees. International Journal of Hospitality Management, Vol. 44, pp. 84-98. https://doi.org/10.1016/j.ijhm.2014.10.008
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Relationships among Self-efficacy, Job Resourcefulness and Job Performance of Hotel Cooks in Cappadocia

Year 2020, Volume: 5 Issue: 1, 17 - 27, 30.07.2020
https://doi.org/10.31822/jomat.691475

Abstract

One of the significant service sectors, tourism sector has a prominent effect on the economic, social and cultural development of countries. Cappadocia region is one of the most inportant tourist attractions located in Turkey. Many a tourist visits the region each year, due to which the quality of service being good is regarded invaluable in terms of the advirtisement of the region, making it known more widely, and its development economically. This conducted study has great importance with regard to gastronomic tourism, one of the alternative tourism types. The improvement of gastronomic tourism is closely related to the creation of quality products. Quality products are dependent upon the dedication of the cooks on their work, and their job performance (work performance) being high. Because of this fact, the study tends to define the relationship among the self-efficacy of the cooks working in the hotels in the Cappadocia region, their work-resourcefulness; in other words, job resourcefulness, and their performances at their workplaces; in other words, their job performance. The result of the study signifies a positive correlation among the pre-mentioned concepts.

References

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  • Ashill, N.J., Rod M., Peter T., and Janet Carruthers (2009). Job resourcefulness, symptoms of burnout and service recovery performance: An examination of call centre frontline employees. Journal of Services Marketing, Vol. 23 No. 5, pp. 338–350. https://doi.org/10.1108/08876040910973440
  • Aşık, A. N. (2016). Öz yeterlik ve işle bütünleşmenin çalışanların iş performansına etkisi: Otel işletmelerinde bir araştırma. Akademik Sosyal Araştırmalar Dergisi, Vol. 32, pp. 24-34. https://doi.org/10.16992/ASOS.3469
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  • Bandura, A. (1997), Personal efficacy in psychobiologic functioning. .GV. Caprara, (Ed.), Bandura: A Leader in Psychology (pp: 43-66). Milano: Franco Angeli.
  • Baron, R.M. and Kenny, D.A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, Vol. 51, pp. 1173-1182. https://doi.org/10.1037/0022-3514.51.6.1173
  • Bernardin, H.J., Kane, J., Ross, S., Spina, J. and Johnson, D. (1995). Performance appraisal design, development, and implementation. R. Ferris R., S. Rosen and D. Barnum, (Ed.), Handbook of Human Resource Management (pp: 462-493). Cambridge: Blackwell.
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  • Chen, G., Bliese, P.D., Payne, S.C., Zaccaro, S.J., Webber, S., Mathieu, J.E., and Born, D.H. (2002). Simultaneous examination of the antecedents and consequences of efficacy beliefs at multiple levels of analysis. Human Performance, Vol. 15, No. 4, pp. 381-409. https://doi.org/10.1207/S15327043HUP1504_05
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  • Donavan, D.T., Brown, T.J. and Mowen, J.C. (2004). Internal benefits of service-worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviors. Journal of Marketing, Vol. 68, No.1, pp. 128-146. https://doi.org/10.1509/jmkg.68.1.128.24034
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  • Gintner, G.G., West, J.D. and Zarski, J.J. (1989). Learned resourcefulness and situation-specific coping with stress. Journal of Psychology, Vol. 123, No. 3, pp. 295-304. https://doi.org/10.1080/00223980.1989.10542985
  • Gist, M.E. (1989). The influence of training method on self-efficacy and idea generation among managers. Personnel Psychology, Vol. 42, pp. 787-805. https://doi.org/10.1111/j.1744-6570.1989.tb00675.x
  • Güneren Özdemir, E , Yılmaz, V . (2016). Konaklama İşletmelerinin Rekabet Gücünü Belirleyen Faktörler Üzerine Nevşehir İlinde Bir Uygulama. Journal of Multidisciplinary Academic Tourism, 1 (1) , 61-80 . DOI: 10.31822/jomat.288709
  • Harris, E.G., Artis, A.B., Walters, J.H. and Licata, J.W. (2006), Role stressors, service worker job resourcefulness, and job outcomes: an empirical analysis. Journal of Business Research, Vol. 59, No. 4, pp. 407-415. https://doi.org/10.1016/j.jbusres.2005.06.003
  • Harris, E.G., Ladik, G.M., Artis, A.B. and Fleming, E.D. (2013) Examining the influence of job resourcefulness on sales performance. Journal of Marketing Theory and Practice, Vol. 21, No. 4, pp. 405-413. https://doi.org/10.2753/MTP1069-6679210404
  • Hair, J.F. Tatham, R.L. and Anderson, R.E. (1998). Multivariate Data Analysis. Fifth Edition. Prentice Hall.
  • Heslin, P.A., and Latham, G.P. (2004). The effect of upward feedback on managerial behavior. Applied Psychology: An International Review, Vol. 53, No. 1, pp. 23–37. https://doi.org/10.1111/j.1464-0597.2004.00159.x
  • Johanson, M.M. and Woods, R.H. (2008) Recognizing the emotional element in service excellence. Cornell Hospitality Quarterly: Vol. 49, No. 3, pp. 310-316. https://doi.org/10.1177/1938965508316267 Jose, P.E. (2013). MedGraph-I: A programme to graphically depict Mediation Among Three Variables: The internet version 3.0. Victoria Universty of Wellington. Wellington: New Zelaland. https://psychology.victoria.ac.nz/medgraph/medgraph.php
  • Kanungo, R.N. and Misra, S. (1992). Managerial resourcefulness: A reconceptualization of management skills. Human Relations, Vol. 45, No. 2, pp. 1311-1332. https://doi.org/10.1177/001872679204501204
  • Karakuş, Y., Onat, G., & Ardıç Yetiş, Ş. (2018). Yöneticilerin, Aşçıların Yetkinliklerine Yönelik Beklentilerinin Değerlendirilmesi: Nevşehir Konaklama İşletmeleri Örneği. Journal of Tourism and Gastronomy Studies, 6(4), 299-321. DOI: 10.21325/jotags.2018.311
  • Karatepe, O.M. and Douri, B.G. (2012). Does customer orientation mediate the effect of job resourcefulness on hotel employee outcomes? Evidence from Iran. Journal of Hospitality and Tourism Management, Vol. 19 No. 1, pp. 109-118. https://doi.org/10.1017/jht.2012.15
  • Karatepe, O.M. and Aga, M. (2012). Work engagement as a mediator of the effects of personality traits on job outcomes: A study of frontline employees. Services Marketing Quarterly, Vol. 33, No. 4, pp. 343-362. https://doi.org/10.1080/15332969.2012.715053
  • Kenny, R.F., Park, C.L., Van Neste-Kenny J.M.C., Burton, P., and Qayyum, A. (2012). Using self-efficacy to assess the readiness of nursing educators and students for mobile learning. IRRODL, Vol. 13, No. 3, pp. 277-296. https://doi.org/10.19173/irrodl.v13i3.1221
  • Kirkman, B.L. and Rosen, B. (1999). Beyond self-management: Antecedents and consequences of team empowerment. Academy of Management Journal, Vol. 42, No.1, pp. 58-74. https://doi.org/10.2307/256874
  • Lee, J.J. and Ok, C.M. (2015). Drivers of work engagement: an examination of core self-evaluations and psychological climate among hotel employees. International Journal of Hospitality Management, Vol. 44, pp. 84-98. https://doi.org/10.1016/j.ijhm.2014.10.008
  • Li, X., Sanders, K. and Frenkel, S. (2012). How-leader-member exchange, work engagement and HRM consistency explain Chinese luxury hotel employees job performance. International Journal of Hospitality Management, pp. Vol. 31, No. 4, pp. 1059-1066. https://doi.org/10.1016/j.ijhm.2012.01.002
  • Licata, J.W., Mowen, J.C., Harris, E.G., and Brown, T.J. (2003). On the trait antecedents and outcomes of service worker job resourcefulness: A hierarchical model approach. Journal of the Academy of Marketing Science, Vol. 31, No. 3, pp. 256–271. https://doi.org/10.1177/0092070303031003004
  • Luthans, F and Peterson, S. (2002) Employee engagement and manager self-efficacy. Journal of Management Development, Vol. 21, No. 5, pp. 376-387. https://doi.org/10.1108/02621710210426864
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Details

Primary Language English
Subjects Tourism (Other)
Journal Section Research Papers
Authors

Emrah Keskin 0000-0001-6565-4265

Publication Date July 30, 2020
Published in Issue Year 2020 Volume: 5 Issue: 1

Cite

APA Keskin, E. (2020). Relationships among Self-efficacy, Job Resourcefulness and Job Performance of Hotel Cooks in Cappadocia. Journal of Multidisciplinary Academic Tourism, 5(1), 17-27. https://doi.org/10.31822/jomat.691475



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